Shipping Policy

Last Updated: October 14, 2026

Thank you for shopping at digcms, operated by Changsha Qianxian Technology Co., Ltd.

We are committed to providing a reliable, convenient, and transparent shopping experience. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping costs, tracking procedures, and how we handle shipping-related issues.

Please review this policy before placing an order on our website at https://digcms.com/.

1. Shipping Destinations

We offer worldwide shipping to countries and regions supported by our checkout system.

Shipping availability is determined by the delivery destination entered during checkout. If your country or region is available for selection and your shipping address is accepted, your destination is eligible for delivery.

Certain remote areas or destinations may be unavailable due to carrier restrictions, local regulations, or logistical limitations.

If we are unable to fulfill an order to your destination, we will notify you and provide an appropriate resolution, including a full refund if the order cannot be shipped.

2. Shipping Costs

We offer FREE standard shipping on all orders to destinations supported by our checkout system.

• Standard shipping is free for eligible orders.

• No minimum purchase amount is required.

• No additional standard shipping fee is charged based solely on the order value.

• Any optional premium delivery service, if available, will have its cost clearly displayed before checkout.

International customs duties, import taxes, and other government-imposed charges, where applicable, are separate from standard shipping fees and are addressed in Section 8.

We believe in transparent pricing, and any applicable charges collected by our store will be displayed before you complete your purchase.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During this period, we verify order information, prepare products for shipment, and arrange delivery with our logistics partners.

Please note:

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

• Processing may take longer during peak shopping seasons, periods of unusually high order volume, or unexpected operational disruptions.

• If a significant processing delay occurs, we will make reasonable efforts to notify you.

Order processing time is separate from shipping transit time.

4. Estimated Shipping and Delivery Times

Our estimated delivery time is based on the destination and the availability of shipping services.

Order Processing Time: 1–3 business days

Estimated Shipping Transit Time: 7–15 business days

Total Estimated Delivery Time: 8–18 business days

The total estimated delivery time begins after successful payment confirmation and includes both order processing and shipping transit.

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to:

• Destination country or region

• Customs clearance procedures

• Carrier schedules and transportation conditions

• Public holidays

• Severe weather or natural disasters

• Unforeseen logistical disruptions

We make reasonable efforts to process and ship orders within the stated timeframes.

If your order experiences a significant delay, please contact our customer support team for assistance.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation using the contact information provided during checkout.

Once your order has been shipped, we will provide shipping confirmation and tracking information when available.

You can use the tracking number to monitor your shipment through the relevant shipping carrier.

Please allow time for tracking information to become active after your package has been dispatched.

If you are unable to locate your tracking details or need assistance with your shipment, please contact us.

6. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages due to product availability, fulfillment arrangements, or logistics requirements.

In such cases:

• Items may arrive on different dates.

• Separate tracking numbers may be provided when available.

• No additional standard shipping fees will be charged because we divide an eligible order into multiple shipments.

If your order arrives in multiple packages, please review the tracking information before reporting missing items.

7. Shipping Address and Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your shipping address includes all necessary details, such as:

• Recipient's full name

• Street address and building or apartment number

• City and state or province

• Postal or ZIP code

• Destination country

• Contact telephone number

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes may not be possible once a package has been dispatched.

If delivery fails because of incorrect or incomplete information provided by the customer, we will review the situation individually and explain any available redelivery or refund options.

Any additional charges for an agreed reshipment will be communicated before payment is requested.

8. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are not included in product prices and may be the customer's responsibility.

Any taxes or duties collected directly by digcms during checkout will be identified before the order is completed.

Customs clearance processes may affect the estimated delivery timeline.

We are not responsible for delays caused solely by customs authorities, but we will make reasonable efforts to assist customers with shipment-related inquiries.

9. Delayed or Lost Packages

If your order has not arrived within the estimated delivery period of 8–18 business days, please contact our customer support team.

Please provide your order number and tracking information, if available.

We will review the shipment status and, where appropriate, work with the shipping carrier to investigate the issue.

If a package is confirmed lost in transit or cannot be delivered due to an issue attributable to us or our shipping provider, we will offer an appropriate resolution, including:

• A replacement shipment at no additional cost, where available; or

• A refund to the original payment method.

For delivery problems caused by incorrect customer-provided information, we will assess the circumstances individually.

Your mandatory consumer rights under applicable law remain unaffected.

10. Damaged, Defective, or Incorrect Items

We aim to ensure that orders arrive in satisfactory condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Photographs of the item and packaging, where available

Once the issue has been verified, we will provide an appropriate resolution, such as a replacement or refund.

For confirmed damaged, defective, or incorrect items, we will cover necessary return shipping costs if a return is required.

Please refer to our Return & Refund Policy for further details.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate changes or cancellation requests before the order has shipped.

Once an order has been dispatched, we may no longer be able to cancel or modify it.

If you wish to return an item after delivery, you may request a return in accordance with our 30-day Return & Refund Policy.

For an order successfully canceled before shipment, the applicable refund will be issued to the original payment method.

12. Returns and Refunds

At digcms, we offer a 30-day return policy for eligible purchases.

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a standard return, products must meet the eligibility conditions outlined in our Return & Refund Policy.

For eligible change-of-mind returns, customers are responsible for the applicable return shipping costs.

For confirmed damaged, defective, or incorrect products, we will cover necessary return shipping costs if a return is required.

Approved refunds will be initiated within 10 business days after the returned product has been received and inspected, or after an eligible issue has otherwise been verified.

Refunds will be issued to the original payment method. The time required for the funds to appear may depend on the payment provider or financial institution.

For further details, please review our Return & Refund Policy.

13. Unexpected Shipping Delays

Although we make reasonable efforts to meet our estimated delivery times, unexpected circumstances may occasionally affect processing or delivery.

Such circumstances may include severe weather, natural disasters, international transportation interruptions, customs delays, public holidays, carrier disruptions, or other events beyond our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to provide updated information and assist you in finding an appropriate solution.

We will comply with applicable consumer protection and delivery obligations.

14. Customer Support

If you have any questions about shipping, tracking, delivery, cancellations, or order-related concerns, please contact us using the information below.

Store Name: digcms

Legal Business Name: Changsha Qianxian Technology Co., Ltd.

Contact Phone: +86 13973101496

Registered Business Address: Unit 26016, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

Official Website: https://digcms.com/

Please include your order number and a brief description of your inquiry when requesting assistance with an existing order.

Our customer support team is committed to helping customers resolve shipping-related questions and concerns.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping services, operational procedures, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Changes will not retroactively reduce any mandatory legal rights or remedies applicable to orders already placed.

We encourage customers to review this policy before making a purchase.

Thank you for choosing digcms. We appreciate your trust and look forward to providing a convenient and reliable shopping experience.