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Return & Refund Policy

Last Updated: October 14, 2026

Thank you for shopping at digcms, operated by Changsha Qianxian Technology Co., Ltd.

We want you to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return policy. You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The item is unused, unworn, and in its original condition.

  • The item includes its original packaging and any accessories supplied with it, where applicable.

  • Proof of purchase, such as an order number or order confirmation, is provided.

Items that arrive damaged, defective, or incorrect are handled separately as described below.

2. How to Request a Return

To initiate a return, please contact our customer support team using the contact information provided at the end of this policy.

When requesting a return, please provide:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your return.

  • Clear photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions, including the applicable return shipping address.

Please do not send items to our registered business address unless our support team specifically instructs you to do so.

Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photographs of the product and packaging to help us assess the issue.

If the problem is confirmed, we will offer an appropriate resolution, which may include:

  • A replacement item at no additional cost, subject to availability.

  • A full refund to the original payment method.

  • Another suitable resolution agreed upon with the customer.

For confirmed damaged, defective, or incorrect items, we will cover the necessary return shipping costs if a return is required.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect size or item selected by the customer, the customer is responsible for the return shipping costs.

For returns resulting from our error, including damaged, defective, or incorrect products, we will cover reasonable return shipping costs when a return is required.

Any applicable return shipping instructions and charges will be explained before the return is sent.

We recommend using a trackable shipping service for customer-arranged returns, as we cannot guarantee receipt of packages that are lost in transit.

5. Refund Process

Once we receive and inspect your returned item, we will determine whether the return meets the eligibility requirements outlined in this policy.

We will notify you of the approval or rejection of your refund request.

For approved refunds:

  • Refunds will be issued to the original payment method used for the purchase.

  • Approved refunds will be initiated within 10 business days after the return has been received and inspected.

  • The time required for funds to appear in your account may vary depending on your bank or payment provider.

For confirmed damaged, defective, or incorrect items, a refund may be processed without requiring a physical return when appropriate.

If your refund has not appeared after the applicable processing period, please contact your bank or payment provider first. You may also contact us for further assistance.

6. Non-Returnable Items

We cannot accept standard change-of-mind returns for items that:

  • Have been used, worn, washed, or damaged after delivery.

  • Are missing essential components due to customer handling.

  • Are returned outside the 30-day return period, unless otherwise required by applicable law.

These limitations do not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements.

7. Exchanges

If you would like to exchange an item for a different size, design, or product, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, you may return the eligible item under this policy and place a new order for your preferred product.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with our 30-day return policy.

If a cancellation is successfully processed before shipment, the applicable refund will be issued to the original payment method.

9. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us so we can review the shipment status.

If an order is confirmed lost in transit or cannot be delivered due to an issue attributable to us or our shipping provider, we will offer an appropriate resolution, such as a replacement or refund.

Delivery issues caused by an incorrect or incomplete shipping address provided at checkout will be reviewed individually.

10. Customer Support

If you have questions about returns, refunds, exchanges, or cancellations, please contact us using the following information:

Store Name: digcms

Legal Business Name: Changsha Qianxian Technology Co., Ltd.

Contact Phone: +86 13973101496

Registered Business Address: Unit 26016, Jiasheng Business Plaza, No. 289 Laodong West Road, Tianxin District, Changsha City, Hunan Province, China

Website: https://digcms.com/

Please include your order number and a description of your request when contacting us about an existing order.

11. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights or remedies available under applicable laws.

Where applicable consumer protection laws provide additional rights, those legal requirements will take precedence over any conflicting provision of this policy.

Thank you for choosing digcms. We appreciate your business and are committed to providing clear and fair return and refund procedures.